At Mothership, we’re always looking for ways to make your shipping experience smoother, smarter, and more transparent. That’s why we’re excited to announce a series of subtle yet powerful improvements to the Billing page—including a one-click Adjustment Charges filter and clearer invoice statuses—that put you in full control of your billing and adjustment charges.
Here’s what’s new:
✅ One-Click Adjustment Charge Filter
No more endless scrolling or searching. With our new one-click filter, you can now instantly sort for only adjustment charges, helping you quickly find the invoices that need your attention.
👀 Related Invoices
Each adjustment charge is now tied directly to the shipment it came from—no extra tabs, no guesswork. You’ll see which shipment each charge is related to right from the billing dashboard or invoice view.
📄 Clearer Invoice Statuses
We’ve introduced a new status: “Not Charged”, which indicates an invoice is still within the 10-day dispute window. You can easily pay or dispute charges right from the invoice overview or detail page—saving time and reducing back-and-forth.
- Not Charged – Dispute: The invoice is still within the 10-day dispute window, but a dispute has not been submitted.
- Not Charged – Disputing: A dispute has been submitted and is currently under review.
Why It Matters
Whether you're shipping a few times a week or managing high-volume freight, these changes are designed to make your billing experience:
- Increased Transparency– Know exactly where charges come from and why.
- Easier to Navigate– Spend less time digging and more time managing your business.
- Faster Resolution – Dispute or pay with just a few clicks.
Helpful Resources
- Where can I find my invoices?
- How do I make payments in the dashboard?
- How can I download a statement of account or invoice?
- How to download past-due invoices
- Adding and changing payment methods
Need help or want to share feedback? Get in touch with your sales rep.
Have questions or feedback? Your sales rep is here to help—just reach out.
Ready to experience smarter billing?
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